Policies
Charges for Cancellations
Please read our cancellation policy for information on our studio’s charges for last-minute cancellations, missed appointments, and same-day reschedules:
Missed appointments will incur a 50% service charge to the guest’s account which will be billed to the card on file on the day the service was meant to occur.
Our studio asks for 24 hours’ notice for all cancellations. A same-day cancellation, while more polite than a no-show, has the same cost to our salon and stylists. Any appointment that is cancelled - for any reason - with less than 24 hours notice will be charged a nonrefundable fee of $50. This fee must be charged and collected to book another appointment with any stylist.
Credit Cards on File
We require a credit card on file for all new guests and all online booking.
Booking Extra Time
Guests with Long (anything longer than shoulder-length) and/or very Thick Hair need to book extra time! If this applies to you, please amend your appointment by adding the additional service called “Extra Time” OR feel free to call us and let our phone professionals know so that we can extend your appointment appropriately. We want your stylist to be booked to take time with every guest, for every service. Unsure? Book extra time!
New Guest Appointments
We recommend all New Guests call our studio for appointments.
Our phone number is (214) 349-3888 -
New Guests Booking Online: If you are a New Guest with us or you haven’t seen us in over two years and you prefer to book online, you must book “New Women’s Cut” or “New Men’s Cut” as your service choice. Failure to book this appropriately may mean your service will be cut short.
Running Late
Running late? Our stylists run on a schedule. We appreciate that lives get hectic and traffic happens, but late arrivals will have their services amended to fit in the time allotted for each scheduled guest.
Service Pricing
All posted pricing is the lowest estimate for every service. These starting prices are often amended as additional services and charges become necessary. Full and/or final estimates cannot be given online or over the phone. If you would like a final estimate, please Book a Consultation today with any of our talented professionals and they will provide you, free of charge: an estimate of costs, a curated experience, a future appointment, and a hair design and styling plan for you based on your needs and collaborative recommendations.
Great Hair Guarantee & Adjustments
We are a full-service salon. During your visits to the AE, our stylists and sales professionals will share products to employ at home for healthy hair every day and offer styling techniques tailored to you and your lifestyle to ensure that your hair is the best your hair can be.
If you are unsatisfied with your hair for any reason, we offer complimentary adjustments to charged services for up to two weeks after your visit. We want you to love your hair! Please call us and we will reserve time for you ASAP with your stylist to address your concerns.
